WE HAVE CANCELLED YOUR ORDER
If you have received an email advising that your order has been cancelled it could be for one of the following reasons: The order has failed security checks. We perform security checks on every order that is placed with us. If an order does not meet the criteria required for an order to be deemed […]
MISSING ITEM
If there is an item missing from your order, please report this to our customer services department within a reasonable timescale by completing the Contact us form below and we will investigate the issue further for you. If an item is missing, please check the parcel it has arrived in for any damage or any […]
I’D LIKE TO CANCEL MY ORDER
Our aim to process, pack and send your order as soon as possible. There is a very limited amount of time after an order has been placed, when we may be able to cancel your order, but this is not guaranteed. If your order has been picked and packed in our warehouse, or if you […]
I’D LIKE TO CHANGE MY ORDER
Our aim to process, pack and send your order as soon as possible There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things. We might be able to amend your address or cancel an item that you have ordered, but, […]