Help & Other

Terms & Conditions

This website is operated by best-buds.co Throughout the site, the terms “we”, “us” and “our” refer to best-buds.co. best-buds.co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall best-buds.co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless best-buds.co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@best-buds.co.

Disclaimer

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.

FAQ’s

Will CBD get me high?

No, CBD will not get you high.

Do CBD products have THC in them?

Most products we sell are free of THC. Only some CBD products have very small amounts of THC in them, even the products that have THC in them, the amount is so small that it is not possible to cause any problems and it won’t cause psychoactive affects or get you ‘’high’’. The products that have small amount of THC have no more than 0.3% THC in them. Making them completely safe.

What kind of Tests do you run on our products?

Our brands have to provide us 3rd party certificate of analysis (CoA) lab test results from ISO 17025-compliant third-party labs showing:
– CBD Purity Results
– Contaminants and metals testing results,
– Pesticide Analysis
– Terpene Profile Analysis
– All information of the origins of their hemp source

What is the maximum dosage of CBD oil should I consume orally?

Generally speaking, there is no defined limit for an individual dosage as somebody might need to take more or less depending on a variety of factors such as age, weight, gender and health conditions.

When taking CBD oil for the first time, It is recommended to always start with a low dosage such as 10mg or 20 mg per day to see how you feel, then slowly increase the dosage according to your needs.

It is always best to consult your doctor before taking any CBD products.

What is the difference between CBD oil and Hemp Oil?

Hemp oil is also known as Hemp Seed Oil. It comes from the seeds of the hemp plant, it has no CBD or THC compounds, but it contains a vast range of Vitamins, Minerals, Antioxidants and Good fatty acids.

CBD oil is also known as Cannabidiol, the most dominant cannabidiol found in the hemp plant. It comes from the leaves of the hemp plant which contain both CBD and THC compounds.

What is the difference between Hemp, Cannabis and Marijuana?

Hemp:

It is a strain of the cannabis sativa plant used in the production of CBD oil. It’s better-known name is called ‘’Industrial hemp’’. It has different properties from other cannabis strains. This strain produces a very low amount of THC (0.3% or less) but a very high amount of CBD. It’s impossible to get psychoactive affects (feeling ‘’high’’) by consuming or smoking large amounts of Hemp.

There are five parts of the plant:
– Inner Fibers (Hurd)
– Outer Fibers (Bast)
– Stalk
– Buds
– Seeds

These 5 parts of the hemp plant can produce resources such as food, medicine, clothing, shoes, skincare products, bioplastics, building materials, rope and even fuel.

Cannabis:

The term commonly refers to the plant species ‘’Cannabis Sativa’’. Although there are three types of cannabis plant:

– Cannabis Sativa
– Cannabis Indica
– Cannabis Ruderalis

These strains contain large concentrations of THC and CBD. Although there are many varieties of cannabis that produce different levels of THC and CBD in them and in turn produced different qualities and characteristics that have an effect on the individual, which can range from psychoactive affects of ‘’feeling high’’ or to not feeling of any sort of psychoactive affects. The industrial hemp strain used in the production of CBD oil has 0.3% or less THC in it.

Marijuana:

It is the exact same thing as cannabis plant but It is a slang word mainly referring to recreational cannabis along with ‘’weed’’ and ‘’pot’’. It originated from Mexican Spanish word ‘’marihuana’’. The term was adopted in the United Sates by opponents of the cannabis plant who wanted to ban the plant and stigmatize it. Hemp oil is also known as Hemp Seed Oil. It comes from the seeds of the hemp plant, it has no CBD or THC compounds, but it contains a vast range of Vitamins, Minerals, Antioxidants and Good fatty acids.

CBD oil is also known as Cannabidiol, the most dominant cannabidiol found in the hemp plant. It comes from the leaves of the hemp plant which contain both CBD and THC compounds.

What is the difference between Full Spectrum, Broad spectrum and Isolate CBD Products?

Full Spectrum:

Contains the all the components of CBD and other compounds that are beneficial such as CBG (Cannabigerol), CBN (cannabinol). But also the flavonoids, terpenes and THC.

The amount of THC in full spectrum products is 0.3% or less. Which is impossible to produce psychoactive affects or feeling high.

By taking full spectrum CBD oil, you will feel the ‘’entourage effect’’. Which is when all the different compounds including THC work together in synergy to increase the full health benefits of CBD oil.

Please note that by taking full-spectrum CBD oil, you may risk testing positive by taking drug test that looks for THC.

Broad Spectrum:

Only contains CBD and additional compounds found in the hemp plant such as CBG (Cannabigerol), CBN (cannabinol), terpenes and flavonoids that are still beneficial.

The THC is completely removed from broad spectrum products which means that you won’t feel any negative psychoactive affects or the feeling or ‘’getting high’’.

With broad-spectrum products, you won’t be feeling the full entourage effect like with full-spectrum CBD product but there still will be some kind of an entourage effect.

Broad spectrum products are best suited to people who cannot fail a drug test but still want to feel the benefits that CBD oil has to offer.

Isolate:
It is the purest form of CBD oil. It contains no other compound other than CBD itself.

Along with Broad-spectrum CBD products. Isolate CBD products are great for people who don’t want to fail any trug test, when either it’s a police drug driving test or for work professions who cannot fail any drug test. But these people still want to feel the benefits that CBD oil has to offer.

What is the ‘’Entourage Effect’’?

When other cannabinoids and terpenes along with CBD work together in synergy maximize the therapeutic and health benefits for CBD oil users. Specifically for the users of full-spectrum CBD oil and to a smaller extent, Broad-Spectrum CBD oil users.

I am from a US state where it’s illegal to use medical marijuana. Can I still buy CBD oil?

Hemp grown in the United States is under strict regulations and guidelines which allows our brands to legally sell across all 50 states and internationally.

Will I fail a drug test if I use CBD Oil?

Only if you take CBD broad spectrum and CBD isolate products, you will not fail a drug test as those products are completely removed of THC. Please be aware of the testing standards your workplace has. Most companies only look for THC in your system.

Orders

I'd like to change my order

Our aim to process, pack and send your order as soon as possible

There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things.

We might be able to amend your address or cancel an item that you have ordered, but, we are NOT able to swap items, add items or change the shipping option.
(if this is the case we may be able to cancel the order for you to replace it, see the other Cancel my order article).

If your order have been picked and packed in our warehouse or you have received ‘Your order has been despatched’ email, then unfortunately, we will not be able to amend the order.

If you wish to amend an order, contact us via our support email (contact@best-buds.co), type in ‘Change my order’ as the subject of the email as the reason and we will try and action for you.

I’d like to cancel my order

Our aim to process, pack and send your order as soon as possible.

There is a very limited amount of time after an order has been placed, when we may be able to cancel your order, but this is not guaranteed.

If your order has been picked and packed in our warehouse, or if you have received a ‘Your order has been despatched’ email, then unfortunately we will not be able to cancel the order at that stage.

If you wish to cancel an order, contact us via our support email (contact@best-buds.co), type in ‘Cancel my order‘ as the subject of the email and we will do our best to action this for you.

Damaged Item

We endeavour to package items as securely as possible.

Please report any damages within a reasonable timescale to our customer service team by completing the Contact Us form below.

• Please specify the item(s) affected and the damage that has occurred.
• Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay. If your parcel contains broken glass, please do not handle the goods for your own safety.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@bestbuds) with the above information and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Missing Item

If there is an item missing from your order, please report this to our customer services department within a reasonable timescale by completing the Contact us form below and we will investigate the issue further for you. If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage. Please ensure the item is not marked ‘ to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package). Please check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging.

Wrong Item

We apologise if there has been an error with your order and you have received an incorrect item.

Please report any instances of wrong items to our customer service team by emailing contact@best-buds.co.

If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:

• Please specify the item(s) you should have received and the item(s) you have received in its place.
• Attach images of the wrong item(s) as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@bestbuds) with the above information and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Faulty Item

Please report any faults with your item(s) within a reasonable timescale to our customer service team by completing the Contact Us form below.

• Please specify the item(s) affected and the fault with the item.
• Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@bestbuds) and we will get back to you as soon as possible.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

We have cancelled your order

If you have received an email advising that your order has been cancelled it could be for one of the following reasons:

The order has failed security checks. We perform security checks on every order that is placed with us. If an order does not meet the criteria required for an order to be deemed as genuine then it will be cancelled. To make sure your order passes our security checks, please ensure the correct billing information is provided at checkout, this includes:

• Billing address that is registered to the card being used
• Verified by Visa- Correct password is entered
• SecureCode by Mastercard- Correct pin code is entered

The system has detected a duplicate order. If a duplicate order comes through within a short space of time of the first order being placed, this may be cancelled.

The order is being delivered to a freight forwarding address. We cannot accept orders being delivered to a freight forwarding business for parcel insurance reasons.

Returns Policy

Return Policy

Our Policy lasts for 30 days, once 30 days have passed unless your item is under warranty we will not be able to offer you a refund or exchange.

To be eligible for a full return or refund, proof of purchase is required for yours item(s). The item(s) cannot be opened, damaged, used or consumed within 30 days. We require your item where possible to be returned in its original packaging. After the 30 days, we will not be able to offer you a refund or exchange.

In the unlikely event that you receive a defective item, damaged item or an incorrect product, please email us at contact@best-buds.co and we will assist you in arranging a return or refund. Please include your name, order number and photos of the defective product and order receipt.

Please note that Best Buds is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Best Buds reserves the right to reject returns beyond the return period limit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please allow up to 14 days for return processing. You will be notified via email once your return has been processed.

Returns must be received within 10 days of return request,

Refunds

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@best-buds.co.

REFUNDS POLICY

Our Policy lasts for 30 days, once 30 days have passed unless your item is under warranty, we will not be able to offer you a refund or exchange.
Refunds will be offered at our discretion

To be eligible for a full refund or exchange, proof of purchase is required for yours item(s). The item(s) cannot be opened, damaged, used or consumed within 30 days. We require your item where possible to be returned in its original packaging. After the 30 days, we will not be able to offer you a refund or exchange.

For any claims of damaged items, missing items, wrong items and faulty items. Please notify us immediately and provide photos of your claim. If your claim is approved, you will be given the options of either store credit, full-reship, full refund or replacement depending on your claim. You may or may not be required to pay the costs incurred of returning your item(s) depending on your claim.

A refund or exchange will not be given if you supply us a wrong or incorrect address.

  • Please note that Best Buds is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Delivery & Shipping

COVID-19 Shipping delays

Due to COVID-19, shipping times may be longer than usual, especially if you have ordered item(s) from another country.

Always check your tracking code to stay updated on the shipping progress of your order.

SHIPPING TIMES

All orders are processed within 1-2 Business Days
US Shipping (USA to USA shipping)
3 to 7 Business days
To EU: 7 to 12 business days
To UK: 3-7 Business days
To Canada: 3-7 Business Days
Rest of world: 7-21 business days

UK Shipping (UK to UK shipping)
2-3 business days
To USA: 3-7 business days
To EU: 3-7 Business days
To Canada: 3-7 Business days
Rest of world: 7-21 business days

Orders are delivered in the following 2-3 days excluding Sundays and bank holidays.
Deliveries to islands, the Scottish Highlands and remote locations may take longer to arrive. There may occasionally be delays outside of our control such as due to adverse weather conditions.
EU Shipping (EU to EU shipping)
• EU: 3-7 business days
• US: 5-7 business days
• Canada:3-7 business days
• Rest of world: 7-21 business days

Canada Shipping (Canada to Canada Shipping)
3-7 Business days
To USA: 3-7 Business days
To EU: 3-7 Business days
To UK: 3-7 Business days
• Rest of world: 7-21 business days

Australia Shipping (Australia to Australia shipping)

3-7 Business days

New Zealand Shipping (New Zealand to New Zealand shipping)

3-7 Business days

IS IT LEGAL IN MY COUNTRY?

The following table shows the legal status of CBD in the following countries:

Country CBD Hemp THC lim.[%] Cannabis Medical
Argentina Yes Yes Yes Yes
Austria Yes Yes 0.3 No N/a
Belgium No Yes Up to 3 g N/a
Belize Yes Yes Up to 10 g No
Bosna i Hercegovina Yes Yes 0,2 No No
Bulgaria Yes Yes 0.2 No N/a
Canada Yes Yes Yes Yes
Chile Yes Yes Yes N/a
China No No 0 No No
Colombia Yes Yes Up to 22 g No
Costa Rica Yes N/a N/a No N/a
Croatia Yes Yes 0.2 No N/a
Cyprus Yes Yes 0.2 No N/a
Czech Republic Yes Yes 0.3 Yes N/a
Denmark N/a N/a No Yes
Estonia Yes Yes 0.2 No N/a
Finland Yes Yes 0 No Yes
France Yes Yes 0.2 No N/a
Georgia Unclear Decriminalized N/a Decriminalized N/a
Germany Yes Yes 0.2 No N/a
Greece Yes Yes 0.2 No Yes
Guatemala Yes Yes N/a No N/a
Hong Kong Yes N/a N/a No Yes
Hungary Yes Yes 0.2 No N/a
Iceland N/a N/a N/a No N/a
India Unknown (possibly prohibited) Yes (with permission) Unknown State regulated As a medicine (Ayurvedic medicine)
Ireland Yes Yes 0 No Yes
Italy Yes Yes 0.6 No Yes
Latvia Yes Yes 0.2 No N/a
Lithuania Yes Yes 0.2 No N/a
Luxembourg Yes Yes Legalization in progress No N/a
Malta Yes/perscription N/a No Yes
Netherlands Yes Yes Yes Yes
New Zealand Yes/perscription N/a N/a No Yes
Northern Ireland Yes Yes 0.2 No N/a
Norway Perscription only No 0 No N/a
Paraguay Yes Yes Up to 10 g No
Peru Yes Yes Yes Yes
Poland Yes Yes 0.2 No Yes
Portugal Yes Yes Up to 25 g Yes
Puerto Rico Yes N/a N/a No Yes
Romania Yes Yes N/a No N/a
Russia Unclear No No No
Slovakia No No 0 No No
Slovenia Yes Yes 0.2 Decriminalized Yes
South Africa Yes Yes Legal No
Spain Yes Yes Restricted Limited (only pharmaceuticals)
Srbija Yes Yes 0,2 No No
Sweden Yes Yes, but limited 0.0 No Prescription (only pharmaceuticals)
Switzerland Yes Yes 1 No Yes
Virgin Islands Yes N/a Yes Yes
Ukraine Yes Yes N/a No No
United Kingdom Yes Yes 0.2 No Yes
United States Yes Yes 0.3 State regulated State regulated
Uruguay Yes Yes Prohibited for foreigners Yes
Turkey Yes Region dependent 0 No Yes
Japan Yes N/a 0 No No

PRIVACY POLICY

BEST BUDS HEMP PTY LTD complies with the Australian Privacy Act 1988 and the Australian Notifiable Data Breaches (NDB) legislation 2018

Best Buds Hemp Pty Ltd understands that your privacy is important to you and that you care about how your personal data is used. we respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

WHO ARE WE?

Our Site is owned and operated by Best Buds, a Proprietary Limited Company registered in Australia under
Australian Business Number: 44 647 767 100
Australian Company Number: 647 767 100
Registered Address: PO Box R1229 Royal Exchange NSW 1225
Main Trading Address: PO Box R1229 Royal Exchange NSW 1225
GST Number: 539 361 666
Data Protection Officer: Owner & Data Controller
Email address: contact@best-buds.co

WHAT DOES THIS NOTICE COVER?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

WHAT IS PERSONAL DATA?

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

WHAT ARE YOUR RIGHTS?

Under the Privacy Act and NDB, you have the following rights, which we will always work to uphold:
1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always Contact Us to find out more or to ask any questions using the details in Part 15.
2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please Contact Us using the details in Part 15 to find out more.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please Contact Us using the details in Part 15 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data toUs directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
8. Rights relating to automated decision-making and profiling. we do not use your personal data in this way OR Part 6 explains more about how we use your personal data, including automated decision-making and/or profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please Contact Us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

WHAT PERSONAL DATA DO WE COLLECT?

we may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name
• Address
• Email address
• Payment information

WHAT HAPPENS WITH YOUR PERSONAL INFORMATION WITH OUR THIRD- PARTY SERVICES?

• In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
• However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
• For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
• In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
• As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
• Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

HOW DO WE USE YOUR PERSONAL DATA?

Under the Privacy Act and NDB, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for OR may be used for one of the following purposes:

• Providing and managing your account.
• Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and/or services for you.
• Communicating with you. This may include responding to emails or calls from you.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

HOW DO WE STORE OR TRANSFER YOUR PERSONAL DATA?

We will only store or transfer your personal data in Australia. This means that it will be fully protected under the Privacy Act and NDB.

The security of your personal data is essential to us, and to protect your data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DO WE SHARE YOUR PERSONAL DATA?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store – you can read more about how WooCommerce uses your Personal Information here: https://docs.woocommerce.com/document/marketplace-privacy/

We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

HOW DO WE GET YOUR CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW CAN YOU WITHDRAW YOUR CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@best-buds.co or mailing us at:

BEST BUDS HEMP PTY LTD
PO Box R1229 Royal Exchange NSW 1225

HOW CAN YOU ACCESS YOUR PERSONAL DATA?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

we will respond to your subject access request not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

WHAT E-COMMERCE PLATFORM WE ARE USING? AND WHAT HAPPENS TO YOUR PERSONAL INFORMATION?

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the WooCommerce Terms of Service or Privacy Statement.

WHAT DO OUR COOKIES DO?

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers, email address, and phone number). We refer to this information as “Order Information.”

HOW CAN YOU CONTACT US?

To Contact Us about anything to do with your personal data and data protection, including to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact using the following details
Email address: contact@best-buds.co
Postal Address: Po Box R1229 Royal Exchange NSW 1225

HOW OFTEN WE CHANGE OUR PRIVACY POLICY?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

DATA SAFETY GUARANTEE

It our greatest endeavor to protect your personal data. All customer data, personal, billing and financial information is encrypted in a safe and secure database

BECOME AN AFFILIATE OR BRAND AMBASSADOR

Want to be our best bud and join our fantastic team? Best Buds offers a fun and profitable affiliate program. This is a great opportunity for you not only to join a rapidly growing, fun and exciting brand, but to also capitalize on the rapidly growing world-wide CBD market!
How will you be promoting?
– Social media or blogs.

Who is this best for?

– Social media influencers, bloggers, brand fans, media publications, review sites

Perks?

– Life time commissions on each person you referred makes a purchase
– Discounts on products
– Additional performance bonus opportunities

Get In Touch

COLLABORATE WITH US

– Are you a company that is in or is not in the CBD or hemp industry but has a fantastic collaboration idea? Do you have high quality and reputable CBD or hemp products? Do you have a unique CBD or hemp product?

We would love to hear from you!

Click the ‘’get in touch’’ button to fill out the form and we will to get back to you as soon as possible!

Get In Touch

TRACK ORDER
Click the button below to Track your Order. It will required order number and billing email to track your order
CONTACT US
FOLLOW US HERE