Our Policy lasts for 30 days, once 30 days have passed unless your item is under warranty we will not be able to offer you a refund or exchange.

To be eligible for a full return or refund, proof of purchase is required for yours item(s). The item(s) cannot be opened, damaged, used or consumed within 30 days. We require your item where possible to be returned in its original packaging. After the 30 days, we will not be able to offer you a refund or exchange.

In the unlikely event that you receive a defective item, damaged item or an incorrect product, please email us at contact@best-buds.co and we will assist you in arranging a return or refund. Please include your name, order number and photos of the defective product and order receipt.

Please note that Best Buds is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Best Buds reserves the right to reject returns beyond the return period limit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please allow up to 14 days for return processing. You will be notified via email once your return has been processed.

Returns must be received within 10 days of return request,